SAN DIEGO–(BUSINESS WIRE)– #maintenance–HappyCo today released “Beyond the Bot: What Residents Really Want From AI in Maintenance,” independent research examining how AI interactions – chatbots or voice agents – shape the maintenance experience and influence renewal intent. Surveying multifamily residents across North America, the report reveals that while 82% prefer to interact with a human first when an urgent maintenance issue arises, 67% are comfortable using AI for general questions – pointing to a hy